Whistleblower Service

IIROC’s Whistleblower Service has been established to receive, evaluate and take prompt and effective action on reported first-hand knowledge or tangible evidence of potential systemic wrongdoing, potential securities frauds or misconduct by IIROC-regulated individuals or firms.

What is a Whistleblower?

A whistleblower is a person who provides first-hand knowledge or evidence of misconduct or illegal activity occurring in an organization. Usually this person would be from that same organization and would have access to information by virtue of their job position (they are not simply providing personal opinion).

Are you a Whistleblower?

If you have first-hand knowledge or evidence of an infraction by an IIROC-regulated firm or individual that does not involve your personal investment account, please use our Whistleblower Service. 

The Whistleblower Service should not be used for complaints directly related to your own account(s) at an IIROC-regulated firm.

If you are a client of an IIROC-regulated firm and would like to make a complaint related to your account, your advisor or firm, please contact our Complaints and Inquiries team.

If you are uncertain whether your information constitutes a whistleblower case, whether IIROC has jurisdiction over the individuals involved or for more information on how to proceed, please contact us.

What do we need from you?

We require specific, timely, factual details of the misconduct, including the names of the individual(s) and/or firm(s) involved so we may take appropriate action. All information received will be treated in confidence to the fullest extent possible.

IIROC, however, cannot guarantee that the whistleblower’s identity or the documents received from the whistleblower, will not become known during the course of a related investigation or possible prosecution if we are compelled by law to disclose this information. 

What can you expect from IIROC’s Whistleblower Service?

The first point of contact for all users of the Whistleblower Service will be with either a Manager or the Director of Case Assessment who will immediately evaluate the matter to determine the appropriate avenue for action. We may request additional information/evidence from you to support your allegations.

Please note that due to the confidential nature of our enforcement process, we are unable to provide you with information relating to our investigation or our findings. However, if we proceed with formal disciplinary action, the matter then becomes public and a notice detailing the allegations and defendants (but not the whistleblower) will be posted on our website.

Please note that we do not offer any financial award to whistleblowers.

How can you contact the Whistleblower team?

To provide information, please email us at [email protected], call the Whistleblower Hotline at 1-866-211-9001 or mail it to one of our offices in Calgary, Montreal, or Toronto.

IIROC records all calls to and from the Whistleblower Service telephone lines.

MFDA and IIROC have consolidated

As of January 1, 2023 the MFDA and IIROC have come together as New Self-Regulatory Organization of Canada (New SRO).

New SRO has assumed the regulatory responsibilities of the MFDA and IIROC.

We have set up an interim website for updates and information related to the New SRO including:

  • Executive Management
  • Governance
  • New SRO Rules
  • Member Application
  • Investor Office and the Investor Advisory Panel
  • Information concerning mutual fund dealers registered in Québec
  • Complaints
  • Careers

Enforcement proceedings, membership lists, continuing education, investor education resources and any other information not set out above continue to reside on www.mfda.ca and www.iiroc.ca.