Contact Us

Complaints & Inquiries

Investors are encouraged to direct all general questions, including inquiries about making a complaint, to our dedicated Complaints & Inquiries team (in English or French). IIROC records all calls to and from Complaints & Inquiries team telephone lines.

IIROC staff will not respond to abusive or offensive communications.

Email: [email protected]

Toll-free (Canada/US): 1 877-442-4322 

Toll-free (outside Canada/US): 800-5555-2323 


Registration Inquiries

If you are registered with an IIROC Dealer Member, please contact your firm’s Registration or Compliance Department for all registration matters.

If you are not registered with an IIROC Dealer Member and have questions about registration requirements and course validity, or require your NRD number or a copy of your registration file, please email [email protected]. Our estimated response time is within five business days.


Accessibility

We are committed to giving people with disabilities the same opportunity to access our services--in the same place and in a similar way--as other members of the public.

IIROC’s website is developed to ensure compatibility with assistive technologies providing everyone with equal and appropriate access to the information they need.

If you have a request, question, or want to provide feedback concerning accessibility in regards to IIROC’s website, please contact us at 1-877-442-4322 or via email at [email protected].


IIROC Whistleblower Service

The IIROC Whistleblower Service has been established to receive, evaluate and take prompt and effective action on reported first-hand knowledge or tangible evidence of potential systemic wrongdoing, potential securities frauds or unethical behaviour by IIROC-regulated individuals or firms.


IIROC Regional Offices

Toronto - Head Office

Suite 2000, 121 King Street West 
Toronto, Ontario, M5H 3T9
Tel: 416-364-6133 Fax: 416-364-0753
Enforcement matters fax: 416-364-2998
Complaints & Inquiries: 1-877-442-4322

Land Acknowledgement for Toronto office

We acknowledge that the land on which we gather is the traditional territory of the Wendat, the Anishnaabeg, Haudenosaunee, Métis, and the Mississaugas of the New Credit First Nation. Today, this meeting place is still home to many Indigenous people from across Turtle Island and we are grateful to have the opportunity to work on this land.

Montréal

525 Viger Avenue West, Suite 601
Montréal, Quebec, H2Z 0B2
Tel: 514-878-2854 Fax: 514-878-3860
Enforcement matters fax: 514-878-6324
Complaints & Inquiries: 1-877-442-4322

Land Acknowledgement for Montréal office

We acknowledge that the land on which we gather is the traditional and unceded territory of the Kanien’keha:ka (Mohawk), a place which has long served as a site of meeting and exchange amongst nations and we are grateful to have the opportunity to work on this land.

Calgary

255-5th Avenue S.W.
Suite 800, Bow Valley Square 3
Calgary, Alberta, T2P 3G6
Tel: 403-262-6393 Fax: 403-265-4603
Enforcement matters fax: 403-234-0861
Complaints & Inquiries: 1-877-442-4322

Land Acknowledgement for Calgary office

We acknowledge the traditional territories of the Niitsitapi (Blackfoot) and the people of the Treaty 7 region in Southern Alberta, which includes the Siksika, the Piikuni, the Kainai, the Tsuut’ina and the Stoney Nakoda First Nations, including Chiniki, Bearpaw, and Wesley First Nations. The City of Calgary is also home to Métis Nation of Alberta, Region III and we are grateful to have the opportunity to work on this land.

Vancouver

Suite 2800 - Royal Centre
1055 West Georgia Street
Vancouver, B.C.
P.O. Box 11164  V6E 3R5
Tel: 604-683-6222 Fax: 604-683-6262
Complaints & Inquiries: 1-877-442-4322

Land Acknowledgement for Vancouver office

We acknowledge that the land on which we gather is the unceded territory of the Coast Salish Peoples,4 including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), Stó:lō and Səl̓ílwətaʔ/Selilwitulh (TsleilWaututh) Nations and we are grateful to have the opportunity to work on this land. 


Departments