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Complaints & Inquiries

Investors are encouraged to direct all general questions, including inquiries about making a complaint, to our dedicated Complaints & Inquiries team. IIROC records all calls to and from Complaints & Inquiries team telephone lines.

IIROC staff will not respond to abusive or offensive communications.

Email: [email protected] 

Toll-free: 1-877-442-4322 



 

Registration Inquiries

If you are currently registered with an IIROC Dealer Member, please contact your firm’s Registration or Compliance Department for all registration matters.

If you are not currently registered with an IIROC Dealer Member and have questions about your registration requirements and course validity, please contact [email protected]. Our estimated response time is within five business days.

For NRD number requests please contact Complaints and Inquiries.



 

IIROC Whistleblower Service

The IIROC Whistleblower Service has been established to receive, evaluate and take prompt and effective action on reported first-hand knowledge or tangible evidence of potential systemic wrongdoing, potential securities frauds or unethical behaviour by IIROC-regulated individuals or firms.

 


 

IIROC Regional Offices

Toronto - Head OfficeMap of Toronto
Suite 2000, 121 King Street West 
Toronto, Ontario, M5H 3T9
Tel: 416-364-6133 Fax: 416-364-0753
Enforcement matters fax: 416-364-2998
Complaints & Inquiries: 1-877-442-4322

 

MontréalMap of Montreal
525 Viger Avenue West, Suite 601
Montréal, Quebec, H2Z 0B2
Tel: 514-878-2854 Fax: 514-878-3860
Enforcement matters fax: 514-878-6324
Complaints & Inquiries: 1-877-442-4322 

 

CalgaryMap of Calgary
255-5th Avenue S.W.
Suite 800, Bow Valley Square 3
Calgary, Alberta, T2P 3G6
Tel: 403-262-6393 Fax: 403-265-4603
Enforcement matters fax: 403-234-0861
Complaints & Inquiries: 1-877-442-4322

 

VancouverMap of Vancouver
Suite 2800 - Royal Centre
1055 West Georgia Street
Vancouver, B.C.
P.O. Box 11164  V6E 3R5
Tel: 604-683-6222 Fax: 604-683-3491
Enforcement matters fax: 604-683-6262
Complaints & Inquiries: 1-877-442-4322

 


 

Departments
 
Business Conduct Compliance [email protected]
Corporate Secretary [email protected]
Enforcement [email protected]
Finance [email protected]
Financial & Operations Compliance [email protected]
Human Resources [email protected]
Market Regulation Policy marke[email protected]
Market Surveillance
(TSX Venture and CSE)
[email protected]
Market Surveillance
(All other markets)
[email protected]
Member Education Services [email protected]
Member Regulation Policy [email protected]

Public Affairs

    Media Relations

    Website comments and inquiries

[email protected]

[email protected]

[email protected]

Registration [email protected]
Trading Conduct Compliance [email protected]

















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