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Statistics



IIROC maintains statistics on the complaints it receives and the investigations and prosecutions it conducts. It also tracks disciplinary statistics for those complaints and matters that regulated firms are required to file to IIROC through the Complaints and Settlement Reporting System (ComSet).

IIROC monitors client complaints and disciplinary matters to proactively identify emerging regulatory issues in the industry it regulates. IIROC requires regulated firms to report client complaints and disciplinary matters, including internal investigations, denial of registration, disciplinary actions, settlements, and civil, criminal or regulatory action against the firm or its registered employees.

Choose a tab below to review the latest IIROC enforcement statistics. Note: IIROC enforcement statistics are updated monthly.




 

 CASE ASSESSMENT

 

 

Number of Dealer Members: 190

Number of case assessments files currently under review: 95



Case Assessment files opened by Source**

 

 

​Source
2014*
2013
2012
2011
Public
177
​280
252
303
ComSet
112
177
297
415
Internal
40
78
52
96
Other SROs and Commissions
8
17
26
20
Other
4
8
13
3

* as of Sep 30

Number of Case Assessment files opened** 

 

 

Case Assessment files opened by Type** 

 

​Type
2014*
2013
2012
2011
Unauthorized and discretionary trading
53
​88
87
153
Unsuitable investments
116
203
224
154
Misrepresentation
23
22
54
64
Service issues
-
2
1
20
Other
149
245
274
452
* as of Sep 30

 

**Prior to June 2011 Enforcement received all public complaints directly. In June 2011 IIROC created a separate Complaints & Inquiries Department to handle all public complaints. The decline in public complaints is a direct result of the Complaints & Inquiries Team handling all non-regulatory complaints and referring only regulatory complaints through to Enforcement. The numbers above reflect only those public complaints reviewed by the Enforcement group.

 

 INVESTIGATIONS

 

 

Number of investigations currently under review: 131

 

 Number of Investigations completed

 



2014*
2013
2012
2011
Number of investigations completed
56
 ​200
 ​257
​213
* as of Sep 30 

 

  

 

 PROSECUTIONS AND OTHER ACTIONS

 

 

Number of prosecutions currently under review: 79

 

 Number of Prosecutions completed

 

 

 

 

​Firms
2014*
​2013
​2012
​2011
​Decisions
7
12
​17
​17
​Fines
$154,000
$2,220,000​ ​
​$1,361,667
$1,015,000​ ​
Costs
$14,500​
$100,000
$309,333
$90,000
Disgorgement
-
$310,000
-
$1,768
Total
$168,500
$2,630,000​
$1,671,000
$1,106,768
Permanent suspension
1
3
4
1
Termination
2
2
-
0
Warning Letter
2
2
1
1
 * as of Sep 30

 

Individuals
2014*
​2013
​2012
​2011
​Decisions
32
4​5
​58
​55
​Fines
$1,650,500
$4,382,500​ ​
​$11,345,355
$5,086,129​ ​
Costs
$247,500
$655,454
$630,667
$682,551
Disgorgement
$20,637
$220,117
$142,189
$629,039
Total
$1,918,637
$5,258,071
$12,118,211
$6,397,719
Suspension
14
25
34
19
Permanent bar
5
8
10
9
Warning Letter
8
5
18
5
Conditions
15
23
21
24
* as of Sep 30

 

 

 

 STATISTICS FILED BY DEALER FIRMS (COMSET)

 

ComSet (Complaints and Settlement Reporting System) is a system that enables reporting of client complaints and disciplinary matters by dealer Members to IIROC. With ComSet, staff can identify new and emerging compliance or regulatory issues, as well as patterns and trends in the industry, at the national, regional and firm level that help to direct focus on potential problems, areas that require enhanced compliance review, or events that warrant enforcement action.

 

 

 

 

2014*
2013
​2012
​2011
Total Number of reports in ComSet
1,029
​1,745
1,968
1,709
 * as of Sep 30

 

 

 

2014*
2013
​2012
​2011
Civil claim​​
148
333
350
266
Criminal charge
2
8
12
11
Customer complaint
806
1,307
1,529
1,285
Denial of registration or approval
-​
-
-
-
External diciplinary action
3
3
6
16
Internal diciplinary action
28
29
17
22
Internal investigation
42
65
72
109
* as of Sep 30

 

 

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