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Statistics



IIROC maintains statistics on the complaints it receives and the investigations and prosecutions it conducts. It also tracks disciplinary statistics for those complaints and matters that regulated firms are required to file to IIROC through the Complaints and Settlement Reporting System (ComSet).

IIROC monitors client complaints and disciplinary matters to proactively identify emerging regulatory issues in the industry it regulates. IIROC requires regulated firms to report client complaints and disciplinary matters, including internal investigations, denial of registration, disciplinary actions, settlements, and civil, criminal or regulatory action against the firm or its registered employees.

Choose a tab below to review the latest IIROC enforcement statistics. Note: IIROC enforcement statistics are updated monthly.




 

 CASE ASSESSMENT

 

 

Number of Dealer Members: 187

Number of case assessments files currently under review: 90



Case Assessment files opened by Source**

 

 

​Source
2015*
2014
2013
2012
Public
41
​222
280
252
ComSet
33
165
177
297
Internal
2
53
78
52
Other SROs and Commissions
2
12
17
26
Other
-
5
8
13

* as of Feb 28

Number of Case Assessment files opened** 

 

 

Case Assessment files opened by Type** 

 

​Type
2015*
2014
2013
2012
Unauthorized and discretionary trading
18
​74
88
87
Unsuitable investments
25
159
203
224
Misrepresentation
-
25
22
54
Service issues
-
-
2
1
Other
35
199
245
274
* as of Feb 28 

 

**Prior to June 2011 Enforcement received all public complaints directly. In June 2011 IIROC created a separate Complaints & Inquiries Department to handle all public complaints. The decline in public complaints is a direct result of the Complaints & Inquiries Team handling all non-regulatory complaints and referring only regulatory complaints through to Enforcement. The numbers above reflect only those public complaints reviewed by the Enforcement group.

 

 INVESTIGATIONS

 

 

Number of investigations currently under review: 101

 

 Number of Investigations completed

 



2015*
2014
2013
2012
Number of investigations completed
20
 ​1741
 ​200
​257
* as of Feb 28 

 

1 Completed Investigations for the period now includes Investigations that have been promoted to Prosecutions or have been closed and joined to an existing Investigation. In prior statistical reporting for 2014, only completed investigations resulting in no action were included.

  

 

 PROSECUTIONS AND OTHER ACTIONS

 

 

Number of prosecutions currently under review: 96

 

 Number of Prosecutions completed

 

 

 

 

​Firms
2015*
​2014
​2013
​2012
​Decisions
1
10
​12
​17
​Fines
$40,000
$224,000​ ​
$2,220,000
$1,361,667​ ​
Costs
$5,000
$27,000
$100,000
$309,333
Disgorgement
-
-
$310,000
-
Total
$45,000
$251,000​
$2,630,000​
$1,671,000
Permanent suspension
-
2
3
4
Termination
-
2
2
0
Warning Letter
-
2
2
1
 * as of Feb 28 

 

Individuals
2015*
​2014
​2013
​2012
​Decisions
5
4​7
4​5
​58
​Fines
$415,000
$3,035,500​ ​
$4,382,500
$11,345,355​ ​
Costs
$39,000
$366,000
$655,454
$630,667
Disgorgement
-
$20,637
$220,117
$142,189
Total
$454,000
$3,422,137
$5,258,071
$12,118,211
Suspension
4
21
25
34
Permanent bar
0
8
8
10
Warning Letter
3
8
5
18
Conditions
2
23
23
21
* as of Feb 28

 

 

 STATISTICS FILED BY DEALER FIRMS (COMSET)

 

ComSet (Complaints and Settlement Reporting System) is a system that enables reporting of client complaints and disciplinary matters by dealer Members to IIROC. With ComSet, staff can identify new and emerging compliance or regulatory issues, as well as patterns and trends in the industry, at the national, regional and firm level that help to direct focus on potential problems, areas that require enhanced compliance review, or events that warrant enforcement action.

 

 

 

 

2015*
2014
​2013
​2012
Total Number of reports in ComSet
193
1,355
​1,745
1,968
 * as of Feb 28

 

 

 

2015*
2014
​2013
​2012
Civil claim​​
20
186
333
1,355
Criminal charge
2
3
8
12
Customer complaint
156
1,057
1,307
1,529
Denial of registration or approval
-​
-
-
-
External diciplinary action
-
3
3
6
Internal diciplinary action
5
37
29
17
Internal investigation
10
69
65
72
* as of Feb 28 

 

 

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