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Statistics



IIROC maintains statistics on the complaints it receives and the investigations and prosecutions it conducts. It also tracks disciplinary statistics for those complaints and matters that regulated firms are required to file to IIROC through the Complaints and Settlement Reporting System (ComSet).

IIROC monitors client complaints and disciplinary matters to proactively identify emerging regulatory issues in the industry it regulates. IIROC requires regulated firms to report client complaints and disciplinary matters, including internal investigations, denial of registration, disciplinary actions, settlements, and civil, criminal or regulatory action against the firm or its registered employees.

Choose a tab below to review the latest IIROC enforcement statistics. Note: IIROC enforcement statistics are updated monthly.




 

 CASE ASSESSMENT

 

 

Number of Dealer Members: 180

Number of case assessments files currently under review: 110



Case Assessment files opened by Source**

 

 

​Source
2016*
2015
2014
2013
Public
62​ 209
​222
280
ComSet
​67 166
165
177
Internal
11 43
53
78
Other SROs and Commissions
3 11
12
17
Other
-​ 2
5
8

* as of March 31, 2016

Number of Case Assessment files opened** 

 

 

Case Assessment files opened by Type** 

 

​Type
2016*
2015*
2014
2013
Unauthorized and discretionary trading
​16 73
​74
88
Unsuitable investments
63​ 142
159
203
Misrepresentation
14 12
25
22
Service issues
1 1
-
2
Other
​49 203
199
245

* as of March 31, 2016 

**Prior to June 2011 Enforcement received all public complaints directly. In June 2011 IIROC created a separate Complaints & Inquiries Department to handle all public complaints. The decline in public complaints is a direct result of the Complaints & Inquiries Team handling all non-regulatory complaints and referring only regulatory complaints through to Enforcement. The numbers above reflect only those public complaints reviewed by the Enforcement group.

 

 INVESTIGATIONS

 

 

Number of investigations currently under review: 124

 

 Number of Investigations completed

 



2016​*
2015
2014
2013
Number of investigations completed
33​​ 124
 ​1741
 ​200
* as of March 31, 2016

 

1 Completed Investigations for the period now includes Investigations that have been promoted to Prosecutions or have been closed and joined to an existing Investigation. In prior statistical reporting for 2014, only completed investigations resulting in no action were included.

  

 

 PROSECUTIONS AND OTHER ACTIONS

 

 

Number of prosecutions currently under review: 97

 

 Number of Prosecutions completed

 

 

 

 

​Firms
2016*
2015
​2014
​2013
​Decisions
​- 12
10
​12
​Fines
​$0
$1,495,000
$224,000​ ​
$2,220,000
Costs
​$0 $97,500
$27,000
$100,000
Disgorgement
$0 -
-
$310,000
Total
​$0 $1,592,500
$251,000​
$2,630,000​
Permanent suspension
​- 3
2
3
Termination
​- -
2
2
Warning Letter
​1 1
2
2

* as of March 31, 2016


Individuals
2016*
2015
​2014
​2013
​Decisions
​​1 40
4​7
4​5
​Fines
​$100,000 $2,283,000
$3,035,500​ ​
$4,382,500
Costs
​$50,000​ $337,500
$366,000
$655,454
Disgorgement
​​$0
$331,569
$20,637
$220,117
Total
​​$105,000​ $2,952,069
$3,422,137
$5,258,071
Suspension
​​1 26
21
25
Permanent bar
​-​ 5
8
8
Warning Letter
​​2 13
8
5
Conditions
-​​ 23
23
23
* as of March 31, 2016

 

 

 STATISTICS FILED BY DEALER FIRMS (COMSET)

 

ComSet (Complaints and Settlement Reporting System) is a system that enables reporting of client complaints and disciplinary matters by dealer Members to IIROC. With ComSet, staff can identify new and emerging compliance or regulatory issues, as well as patterns and trends in the industry, at the national, regional and firm level that help to direct focus on potential problems, areas that require enhanced compliance review, or events that warrant enforcement action.

 

 

 

 

2016*
2015
2014
​2013
Total Number of reports in ComSet
446​​​​ 1,352
1,355
​1,745
* as of March 31, 2016

 

 

 

2016*
2015
2014
​2013
Civil claim​​
27​​ 152
186
333
Criminal charge
​- 7
3
8
Customer complaint
​395 1,076
1,057
1,307
Denial of registration or approval
​-
-​
-
-
External diciplinary action
1 4
3
3
Internal diciplinary action
10 54
37
29
Internal investigation
​13 59
69
65
* as of March 31, 2016​

 

 

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