3724. Client access

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    1. At the time of account opening, a Dealer Member must provide each new client with:

      1. a written summary of the Dealer Member’s complaint handling procedures, which is clear and can be easily understood by the client, and

      2. a copy of the complaint handling process brochure, approved by IIROC.

    2. A Dealer Member must make available to its clients, on an ongoing basis, a written summary of the Dealer Member’s complaint handling procedures which may be made available either on the Dealer Member’s website or by other means.

    There is no history log for this rule.

    There is no history log for this rule.