3219. Client mail

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    1. A Dealer Member’s hold‑mail account procedures for retail clients must, at a minimum, include the following provisions:
      1. a requirement that the Dealer Member obtain written authorization from the client to “hold mail”, 
      2. a requirement that limits the length of time that a “hold mail” order may remain in force for no longer than six months, in any 12 month period, and
      3. a rule requiring the control and regular review of “hold mail” accounts by a Supervisor
    2. Notwithstanding clause 3219(1)(ii), a longer period may be used if: 
      1. it is permitted by the Dealer Member’s policies and   procedures, 
      2. the Dealer Member has policies and procedures that specifically address the close supervision of such accounts, and 
      3. the appropriate Supervisor pre‑approves the extended period. 
    3. A Dealer Member’s returned mail procedures for retail clients must at a minimum include the following provisions: 
      1. a rule requiring the control and investigation by a person independent of the sales function, but may be located within a business location, and
      2. a rule requiring that a record of all investigations and their results be maintained. 

    There is no history log for this rule.

    There is no history log for this rule.