Continuing Education Credit
Professional development continuing education credit: 1.0
This webcast features a panel discussion to help IIROC-regulated branch managers, advisors, and anyone in a client-facing position build trust with their multicultural clients by being culturally sensitive. That includes being aware and accepting of other cultures and their cultural identities and making best efforts to accommodate their needs while also ensuring they will have equal access to advice and services regardless of their financial situation. The panel also discusses the importance of using pronouns in a client-facing environment.