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Arbitration-FAQ



How does the arbitration process work?+

What kind of cases are usually dealt with through arbitration?+

Is there a cost to arbitration?+

Is there any free legal assistance available if I cannot afford a lawyer to represent me in arbitration?+

How much money can I get back through arbitration?+

What if my investment firm doesn’t want to take part in arbitration?+

Will my investment advisor participate in arbitration?+

What role does IIROC play in arbitration?+

If I choose arbitration, is it up to me to call one of the firms that conduct arbitration, or does IIROC do that for me?+

How long does arbitration take?+

Timelines for arbitration may vary depending on complexity of your claim. But it is usually a much quicker and less expensive option than going to court, which can be a very long process.

Is there a time limit in deciding to pursue arbitration?+

Yes. There may be legal time limits beyond which you could lose the right to pursue some or all of your claims. You may consult a statute of limitations in your province and a lawyer to determine the time limits that apply to you case.

What documents would I need for arbitration?+

You should consult your legal representative if you choose to be represented by a lawyer or paralegal. If you choose to represent yourself, you should prepare all documentation that you believe shows that your investment advisor or firm acted improperly. Common documents exchanged by the parties may include, for example, your account agreements and other account opening documents, KYC (or Know Your Client) forms, account statements, notes and records of conversations, emails and other correspondence showing client instructions and confirmations received from the investment advisor. An arbitrator may help you determine what documents need to be produced and may even order a party to produce relevant documents.

For more information on how the arbitration process works and what you may need, you can contact one of the two organizations designated by IIROC to conduct arbitrations:

You can also contact IIROC’s Complaints and Inquiries team for more general information (1-877-442-4322 or [email protected]).

Can I call witnesses and an expert during an arbitration?+

Where will my arbitration hearing be conducted?+

Is the arbitration process public?+

No. Unless both sides agree otherwise, in arbitration, all hearings, meetings, and communications, including the arbitrator’s final decision, are usually confidential between the parties involved and the arbitrator.