This brochure provides information on the dispute resolution services available to clients, including the IIROC’s arbitration program and the Ombudsman for Banking Services and Investments. Under By-law 37, it must be provided by Member firms to all new clients and to clients who have submitted a written complaint.

 Brochures may be ordered online at www.ordernet.ca. For questions about printing, please call Bowne at (416) 383-4512. Click here for step-by-step instructions on using OrderNet.

For PDF versions of the brochure, please choose English or French.

For more information on this brochure, please see Notice 09-0363. The current printer, Bowne, can be reached at (416) 383-4512 or through www.ordernet.ca.